Terms & Conditions

 Terms of Purchase

1. Ordering Information

• We do not have a minimum order requirement. However, substantial savings can be achieved by ordering larger pack size/volume.
• All orders to be placed on the website or email. No verbal orders or telephone orders will be accepted to avoid miscommunication.
• For Australian Customers, price includes the GST.
• For International Customers, price excludes GST. A customer service representative will contact you to finalise your order and shipment prior to payment being made.
• Due to volatile price movement of oils, price on the website is subjected to change without any notice. Orders confirmed and paid for we will honour at the price for that order only.
• Once order is confirmed and paid, any changes will be treated as a new order.
• Products sold are not for human ingestion or consumption or to be used for any health related claims. They are for external use only and not for any other intended purpose.

2. Payments

   • All orders must be paid for and cleared by accounts before shipment/delivery.
   • Payments can me made via Credit Card (VISA & Mastercard), PayPal or Bank Deposit. We also accept AMEX, there is a 3.5% surcharge.
   • Payments via Bank Deposit must clear our account prior to dispatching your order. Depending on which bank you are with, this can take between 1-3 business days.
   • Direct Deposits can be made to the following Bank Account:
   • Bank Name:           ANZ
     Account Name:       Australian Wholesale Oils Pty Ltd
     Account Number:     836205532
     BSB Number:         012293
   • International Customers Banking Details
     Bank Name:           ANZ
     Account Name:        Australian Wholesale Oils Pty Ltd
     Account Number:     836205532
     BSB Number:          012293
     Swift Code:             ANZBAU3MXXX
   • We do not accept cheque payments

3. Freight and Delivery

• Price does not include freight.
• Freight will be calculated and charged prior to your order being finalised. Freight is calculated on weight and volume.
• We will ship goods using Australian Wholesale Oils nominated service provider for Australian customers. We do not use any customer provided courier service.
• For International Orders, we will advise cost of courier and an estimated lead time for delivery. AWO will not be held responsible for any goods held up or incurring extra local clearance charges. Please check with your local custom agents or shipping agent prior to shipment of goods.
• All orders should be checked and any discrepancy or error must be lodge within three (3) days of receipt of goods.
• Returned orders due to incorrect addresses provided will incur a re-delivery charge to re-ship the order.

Refund Policy

• Customer must notify within three (3) days any discrepancy or error, non-conformance specification or damaged package. Notification must be made via email and be accompanied with photographs of the discrepancy or error, non-conformance specification or damaged package.
• No claims will accepted after three (3) days from receipt of goods.
• We do not accept returns for incorrect choices or change of mind.
• A Return Authority Number must be received from Australian Wholesale Oils prior to returning any products. No credit or refund will be issued without a Return Authority Number.
• Product(s) must be returned in its original packaging, unopened, and undamaged, for a refund to be approved by Australian Wholesale Oils. 

SSL Statement

• Security capabilities and policy for transmission of payment card details "SSL Statement - 'This website supports Secure Socket Layers of 128bit and greater'. 

Promotion(s) or Specials

• All promotions such as free freight which are promoted via the website, Facebook and other marketing channels are for Australia only.
• International orders will be processed and customer will be notified of the freight cost.

Disclaimer

• All product images contained in our website are for illustrative purposes only and actual items may vary in appearance depending on the actual packaging used to pack the goods.
• Package contents and/or packaging used are at our discretion and may vary from time to time.
• Errors such as misprints or omissions are excepted. We reserve the right to make changes and corrections anytime in prices, products and specifications without notice. If we have made an error in pricing, we will notify you of the correct price.
• We will not accept any liability for any loss or damage or error which may be incurred by any person acting in reliance upon this information. Information is for education purpose only and individual must exercise their independent judgement in determing if the product is suitable for their particular purpose or usage.
• Liability is limited to the value of the goods and does not include any losses including consequential losses.
• Compliance and all laws and regulations and intellectual property right and/or trademark applying to the products are the responsibility of the user and any third party related to the user.
• If you intend to re-label or re-brand our products for whatever reasons, please ensure you are in compliance with labeling laws. We shall not be held responsible for for losses incurred as the result of product recall due to incorrect labeling.