UPDATE: Please note, due to the current situation with COVID-19, our office has been inundated with orders, emails and phone calls.
We are working very hard to dispatch all orders as soon as possible, in the order that they have been placed online.
Unfortunately we are unable to give an exact time-frame for when your order will be dispatched, or ready for collection, however we are currently working around a 3-5 business day dispatch/collection lead time.
Shipping (within Australia)
AWO has accounts with several major freight companies. We will arrange freight depending on the size, weight and Dangerous Good (DG) classification of your order. We will ship goods using Australian Wholesale Oils nominated service provider. We do not use any customer provided courier services.
Freight will be calculated prior to your order being finalised, and is calculated automatically based on the weight and volume of your order.
You can calculate the estimated freight cost in your Shopping cart once items have been added if you wish to see the cost prior to proceeding through to the checkout.
Unfortunately, due to the nature of many of our products, we do not offer express shipping at this stage.
Please check your shipping address is correct. Returned orders due to incorrect addresses provided will incur a re-delivery charge to re-ship the order. Please refer to our Returns policy for more information.
Estimated Shipping Time-frame:
|State||Non-DG Orders||DG Orders *|
|NSW Metro||1-3 Business Days||1-3 Business Days|
|NS Country||2-4 Business Days||2-4 Business Days|
|ACT||2-4 Business Days||2-4 Business Days|
|VIC||2-4 Business Days||2-5 Business Days|
|QLD||2-4 Business Days||3-6 Business Days|
|SA||3-5 Business Days||4-6 Business Days|
|NT||5-7 Business Days||5-10 Business Days|
|WA||5-7 Business Days||5-10 Business Days|
|TAS||5-7 Business Days||5-30 Business Days|
*Orders placed with Dangerous Good items () may incur a longer delivery time as these must travel via Road Transport only and go through additional freight procedures. Please keep this in mind when placing your order.
State locations and delivery time-frames above are based on metro delivery areas. If you are located outside of your states metro delivery area, shipping times may be increased.
Note: Shipping times may be increased during busy times (i.e. Christmas, public holidays, etc.).
Click & Collect
UPDATE: With the constantly changing health and safety recommendations surrounding COVID-19, we have implemented temporary measures to ensure the health of our customers and team members.
As such, AWO’s showroom, including 'Click & Collect' orders, will be temporarily closed to the public until further notice.
AWO also offers a FREE Click & Collect service from our Sydney office in Rydalmere. This option can be selected from the shipping method selection in the final stages of the checkout process.
You will receive an email notification once your order is ready for collection. Please ensure you have received this email prior to coming to collect your order.
Upon collection you must present your order number, order confirmation email, or photo ID (matching the name the order was placed under).
If someone is collecting your order on your behalf, they must have the order number or copy of the order confirmation email.
Orders must be collected within 6 weeks of purchase. Orders that are not collected within this time frame will be automatically cancelled and will receive a store credit for the amount paid. Please refer to our Returns policy for more information.
Australian Wholesale Oils
Unit 3, 13 South Street
Rydalmere, NSW, 2116
Monday-Friday - 8:30am-4:00pm
Tracking your Order
You will receive an email notification once your order has been shipped to you, which will include your tracking number and the freight carrier we have selected to ship your order.
For orders containing 'Dangerous Goods', please anticipate additional freight time due to extra carrier procedures, and freight can travel by road transport only.
AWO offers international shipping on most of our products. Unfortunately there are a few items that are classified as Dangerous Goods for transportation purposes and we are unable to ship these items internationally. These items all contain a warning message and logo () on the product page under the product description - if you are placing an international order, please do not add these items to your cart.
Freight cost is calculated based on the weight and volume of your order. We will advise cost of shipping and an estimated delivery time to you once your order has been placed, or alternatively, you can email us with the items you wish to order and we can provide you with an estimated quote.
AWO will not be held responsible for any goods held up or incurring extra local clearance charges. Please check with your local customs agents or shipping agent prior to shipment of goods.
Please check your shipping address is correct. Returned orders due to incorrect addresses provided will incur a re-delivery charge to re-ship the order.