Refund and Return Policy
Discrepancies or Damages
- If for any reason your product is faulty, incorrect or arrives damaged, please email us at firstname.lastname@example.org, accompanied with photographs and your order number.
- Notification must be made within three (3) days of receiving your order. No claims will accepted after three (3) days from receipt of goods.
Change of Mind Returns & Cancellations
- We can accept returns and order cancellations for incorrect choices or change of mind, for a store credit. We do not provide refunds for change of mind returns or order cancellations.
- If you would like to arrange a return, please email us at email@example.com with your order number, and the items you wish to return, and we will issue you with a Return Authority Number.
- A Return Authority Number must be received from Australian Wholesale Oils prior to returning any products. No credits will be issued without a Return Authority Number.
- Product(s) must be returned in their original packaging and must be unopened, unused and undamaged.
- Customers are liable for return postage charges
Unclaimed or Returned Orders
If you fail to collect your order from the post office within the Post Offices stipulated time-frame (usually 1 week), it will be returned to us
- Incorrect Address
If your order undelivered due to an incorrect address, it will be returned to us
- If you would like your order re-shipped to you, you will be liable to pay a re-shipping fee equal to the amount of the original shipping cost on your order. Where free shipping was received, you will be liable to pay a re-shipping fee as calculated by us based on the weight, size, and classification of your order.
- Any unclaimed or returned parcels that you would prefer to receive a store credit for instead of being re-shipped, will have a $2.50 return/admin fee applied.
- If your order is returned to us and we do not have any response from you after 14 days of our attempted contact, your order will be cancelled and applied as a store credit, less the original cost of shipping, and a $10.00 return fee.
- We do not provide refunds for unclaimed or returned orders.
Uncollected 'Click & Collect' Orders
- Orders must be collected within 6 weeks of purchase date.
- Orders that are not collected within this time frame will be automatically cancelled and will receive a store credit for the amount paid.
- We do not provide refunds for uncollected orders.
- If you would like your order to be changed to be shipped to you instead, you will be liable to pay a re-shipping fee as calculated by us based on the weight, size, and classification of your order. Orders over $200 will still receive our free shipping offer (within Australia).